Sickness Absence is a huge cost to business – according to the CIPD’s Absence Management Report 2013, employee absence costs UK business a staggering £29 Billion per year. It’s a fact of life that people will be off sick occasionally. Most employees feel bad about letting their colleagues down, whilst companies are usually sympathetic towards their staff’s welfare. But sickness absence can put your business in a difficult situation, particularly if you have no policies for dealing with it.

You need to know why your employees aren’t at work, and when they will return. It is important to have a plan in place for dealing with repeated short-term sickness absences that follow a pattern, or unauthorised absence for other reasons. Sickness absence isn’t always caused by an employee’s physical condition – working conditions, levels of stress and harassment and bullying are often to blame.

In fact, people are absent from work for three main reasons:

  • They are sick.
  • They feel unable to go to work because of family responsibilities.
  • They are taking unauthorised absence – the ‘odd day off’ when employees give no reason for not attending work.

You should not overlook the indirect costs of absence. These include administration and management time spent replacing the missing employees, as well as lost opportunities, impact on client satisfaction and reduced productivity.


We have a proven record of working with companies and reducing their sickness absence rates. We provide a call centre, staffed by highly trained operators, into which employees report their absence.


The implementation of the Sickness Line offers immediate benefits, including accurate absence monitoring, reduction in sickness rates and trend analysis. Short-term sickness is by far the most common form of absence – it accounts for approximately 80 per cent of all employee sickness. Short-term sickness is usually a minor one-off absence such as a cold or toothache, or minor absences that occur more regularly such as an employee being off every few weeks with a migraine. We can help reduce these types of absences with the use of our Sickness Line.

For further information on our Sickness Line service, please contact us.